Returns & Exchanges

At Mistral Industrial Chemicals, we strive for complete customer satisfaction with every chemical supply order. If your shipment is damaged or incorrect, our return policy ensures a streamlined process for replacements or refunds within 30 days of delivery.

Return Process

• 1.
  Submit Return Request

  Contact our logistics team with your order number and batch details to initiate an authorization for your return.

• 2.
  Document Condition

  Provide photographic evidence of the sealed containers or any transit damage to ensure compliance with hazardous material safety protocols.

• 3.
  Secure Packaging

  Ensure all industrial chemicals are repacked in their original UN-approved containers and secondary containment to meet transport regulations.

• 4.
  Processing and Refund

  Once the returned inventory is inspected at our warehouse for integrity, a refund or credit note will be issued to your account within 7 business days.